Frequently Asked Questions

Explore our FAQs to find answers to common inquiries about our products, services, and processes.

Why Choose Kimia Plastic?

Choosing Kimia Plastic means partnering with a trusted supplier committed to quality and customer satisfaction. We offer a wide range of high-performance polymer products, including virgin and recycled options, tailored to meet various industry needs. Our rigorous quality control ensures that every product meets strict standards for exceptional performance and durability.

In addition, our knowledgeable team is always ready to assist you, from product selection to timely deliveries. With competitive pricing and flexible shipping options, Kimia Plastic is dedicated to helping your business thrive with innovative solutions and excellence in every aspect of your polymer supply needs.


Where is your company located?

Kimia Plastic is based in Tehran, Iran, and we are committed to serving our valued customers worldwide. Our customer service team is available online 24/7 to assist you with any inquiries or support you may need.


What are your business hours?

Our office operates from Saturday to Thursday, 8:00 AM to 5:00 PM Tehran time, and is closed on Fridays. However, you can always reach us on WhatsApp at +98-9398700318 for immediate assistance.


How can I get in touch with you?

Please direct all communications to our export manager at Amir@kimiplast.com to ensure your inquiries are promptly addressed by the appropriate team.


How do I place an order?

To place an order, simply send us an email. Our dedicated marketing team will respond promptly to assist you with the ordering process.


What are your shipping options?

We offer a variety of shipping methods, including land, sea, air, and rail, providing you with flexible and dependable delivery options tailored to your logistical requirements.


How quickly can you ship my order, and when can I expect to receive it?

The shipping duration can vary based on several factors, including the type of order, quantity, mixed product types, chosen shipping method, and potential customs delays. For a precise estimate, please consult our team based on your specific order.


Do you have a minimum order quantity?

Yes, we have a minimum order quantity for our products. For specific details, please consult our sales team to understand the requirements based on your needs.


What should I do if some of the received packages are damaged?

At Kimia Plastic, we take great care in ensuring that our products are of the highest quality. However, in international trade, it’s possible for some packages to be damaged during transit. If you receive a damaged package, please contact us immediately with your order details and photographs of the damage. Our team will promptly investigate the issue and provide you with guidance on the next steps.


Do you offer samples of your products?

Yes, we can provide samples of our products upon request. Please reach out to our sales team via email, and we will be happy to assist you with the sampling process.


Will I receive guidance on selecting the right products?

Absolutely! Our export experts are here to help. We are more than willing to discuss your options based on your market needs and preferred delivery methods.


How long will the quoted prices be valid?

Quotations are typically valid for 15 calendar days, and all prices are subject to final confirmation unless stated otherwise in the quote.